- Eligibility for Refunds
Refunds will only be granted if the reason for cancellation is valid and falls within the guidelines outlined below. We reserve the right to assess each request on a case-by-case basis.
- Valid Reasons for Refund: Refunds may be issued if there is an issue with our service that prevents you from receiving the SMS messages or completing the activation process as intended. For example:
- Technical issues preventing SMS delivery or activation codes from being received.
- A failure in our system that impacts the functionality of the service you purchased.
- Non-Refundable Situations: Refunds will not be issued in the following cases:
- If you have already used the virtual number for its intended purpose (e.g., completing registration, receiving an SMS code, etc.).
- If you cancel the service after the number has been activated or delivered.
- If you cancel after the 24-hour window for cancellation has passed.
- If you change your mind or no longer need the number after it has been provided.
- Cancellation and Refund Process
To request a refund, you must first cancel the service within 24 hours of purchase. If you cancel the service after this period, we will not be able to process a refund.
Steps for Cancellation and Refund Request:
- Cancel Your Service: To be eligible for a refund, you must cancel your virtual number service within 24 hours of purchase. You can cancel the service directly from your user account dashboard or by contacting our support team.
- Contact Customer Support: After cancellation, you must submit a refund request to our support team. This can be done by emailing us at [email protected] or using the contact form on our website. Please include:
- Your account details (email address or phone number associated with the service)
- The reason for cancellation
- Any relevant screenshots or documentation related to the issue (if applicable)
Review and Approval: Our support team will review your refund request. If the reason for cancellation is deemed valid, we will initiate the refund process.
- Refund Processing Time
Once a refund request is approved, it may take 7 to 10 business days for the refund to be processed and reflected in your account. Please note that this processing time may vary depending on the payment method used. For example:
- Credit/Debit Card: Refunds to a card may take up to 10 business days to appear in your account.
- PayPal: Refunds to PayPal accounts are usually processed within 5-7 business days.
- Bank Transfers: Refunds made via bank transfer may take longer, depending on your bank's policies.
We recommend that you monitor your account during this time, but please feel free to contact us if you have not received your refund after the specified time.
- Non-Refundable Services
Please be aware that some services may not be eligible for refunds, including:
- Services used for purposes other than SMS verification (e.g., for marketing or bulk use).
- Services where the number was successfully activated and the SMS code was received.
- Services where the cancellation request is made after 24 hours from purchase.
- Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don’t hesitate to reach out to our customer support team. We are here to help and will do our best to resolve any issues promptly.
By using SMS Code Verify’s services, you agree to the terms of this refund policy.